Error Message: Install Black Cartridge on LaserJet M1522nf

[dholt]

Hello:

I have a LaserJet M1522nf and am getting an error message stating "Install black cartridge", even though I have installed a new cartridge. I have tried 3 different new cartridges and still get the same error.

I am currently using this printer on a Windows Vista Home Basic computer.

The current cartridge I am trying is a LD Products CB436A.

This has been going on for months and we're using it as part of our office system. Each day this gets at me and I'm about to buy an alternate brand printer if I can't get this solved.

I greatly appreciate your help!

[BartReeder]

I had this problem too - Here's what I found on the HP trouble-shooting/error message site.  The bold italics I added, that was my problem:

"Install black cartridge"       No cartridge installed with door closed.

If the paper tray has been overfilled, it can lift the toner cartridge up from its seated position, resulting in the cartridge not being detected by the MFP.

1. Remove the toner cartridge.
2. Remove all paper from the bottom tray.
3. Check for any paper jam and, if found, clear it.
4. Power cycle the printer (turn it off and then back on).
5. Reinstall the toner cartridge, being careful to make sure it is seated properly in the MFP.
6. Reload paper in the bottom tray; be careful not to overfill the tray.

[HpBillCary · Accepted solution]

I had the same "Install Black Cartridge" error, but the problem was slightly different. 

With no paper in the input tray, I had the same error, even after numerous power cycles.  Turned out there was a small piece of paper lodged in the feed roller right behind the input paper cavity (no removable tray, only a removable plastic outer shell).  After removing the foreign paper, and wiping the toner off the long black feed roller, the printer powered up normally and now prints fine.

[berangillen]

Thanks HpBillCary this worked great for  me thanks a lot .

[kinograph]

Don't you just love the Net?

And the fabulously helpful and knowledgeable members of this community?

Thanks to HPBillCary!

[gailrooney]

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@HpBillCary wrote:

I had the same "Install Black Cartridge" error, but the problem was slightly different. 

With no paper in the input tray, I had the same error, even after numerous power cycles.  Turned out there was a small piece of paper lodged in the feed roller right behind the input paper cavity (no removable tray, only a removable plastic outer shell).  After removing the foreign paper, and wiping the toner off the long black feed roller, the printer powered up normally and now prints fine.

Thanks a million times. We asked an "expert" who repairs HP and he said to Spit on the chip. So I found your reply and it WORKED!!!!!!

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[TXbeancounter]

OMG!!! Thank you... after trying 2 brand new cartridges; I finally caught a clue and googled the problem.

All is right in my office for the time being...thanks for sharing. 

[JimAK]

Brilliant. Thank you very much. Was on the verge of ordering a costly new cartridge but decided to do one last search and found this solution.

Almost hidden somehow a receipt had gotten stuck in the feeder. Found and removed and printer is now printing better than it ever has.

[MarkKHouston]

Thank you for this posting.  I was having the same problem others experience, tried what you suggested, and, WALLAH, the problem is fixed!

[plastic_cow]

I had the same problem.  Same solution worked too (thanks)

Well, almost the same problem. Turned out a 2 year old jammed a store rewards card in the paper tray and that got sucked in.