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‎05-07-2026 01:09 AM - last edited on ‎05-07-2026 09:35 AM by Level 15

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HP Service Case >Do not include the product serial number or any private information<

Hardware having issues and is pending for one month to attend.Any support can provide HP?

 

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5 REPLIES 5

‎05-06-2026 11:56 PM

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Do we have any escalation number as this complaint not attended for last one month after registering

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‎05-07-2026 07:20 AM

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Hello @suneeshts ,

 

Welcome to the HP community.

 

This is just a Peer-to-peer community forum and not HP Support. We are all just Volunteers.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎05-07-2026 09:34 AM

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Hi @suneeshts,

 

Thank you for reaching out to the HP Community. I understand your concern and want to ensure it is properly addressed.

To investigate the matter thoroughly, I have escalated your case.  Appreciate your patience.

Nal_NR-
HP Community Moderator



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‎05-11-2026 12:29 AM

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Hi

thanks for replying.Still this is unattended.Struggling for one month as it has onsite warranty.Any help offered will be great

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‎05-12-2026 03:04 AM

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@suneeshts We have already forwarded your concern to the relevant team and they are working on a solution for you.

I request you to please wait as they would contact you as soon as they get an optimal solution.

Animatryx
HP Support Community Moderator
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