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‎04-30-2019 02:25 PM

HP Recommended
Product: Color Laser Jet Enterprise M553
Operating System: Microsoft Windows 10 (64-bit)

Exploding toner cartridge - HP508X.  Low toner message and when I opened the cover it looked like the Cyan toner exploded.  What a mess!  Had to clean the unit, plus toner got into the high yield black cartridge.  Even after doing a through cleaning, still have toner spatters and lines on printed documents.

1 REPLY 1

‎04-30-2019 02:31 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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