Solved: Re: False paper jam message-Press[OK]message not getting cle... - HP Support Community

AparShan · ‎07-23-2019

HP laserJet Pro MFP M132snw printer:

No paper jam. I get the 'Remove paper from document feeder'. There is no paper jam. Pressing the [OK} button to clear the message, does not work. I also tried to unplug the printer from power supply. But this is not helping. I'm unable to take copies. Printing documents with the USB cord connected to the desktop works.

Please help.

John_Getzke · ‎07-23-2019

"document feeder" could mean two things:

1. the automatic document feeder located on top of the scanning assembly

2. the manual page feeder in the paper tray area

Either way, your printer believes there is a jam in one of these areas. Jams are detected by either a bad sensor, something blocking a sensor or a timing error as the paper feeds through the paper path.

Considering your printer can print from USB and cannot make copies I would assume the printer is complaining about the automatic document feeder on top of the scanning assembly. Lift the door and examine the rollers. Make sure they move around and there is no debris. Clean or swap the rollers in this area while making sure the paper path is clean and clear. If a roller does not grip the paper then the printer will fail a timing test and interpret it as a jam in that area.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

View solution in original post

John_Getzke · ‎07-23-2019

"document feeder" could mean two things:

1. the automatic document feeder located on top of the scanning assembly

2. the manual page feeder in the paper tray area

Either way, your printer believes there is a jam in one of these areas. Jams are detected by either a bad sensor, something blocking a sensor or a timing error as the paper feeds through the paper path.

Considering your printer can print from USB and cannot make copies I would assume the printer is complaining about the automatic document feeder on top of the scanning assembly. Lift the door and examine the rollers. Make sure they move around and there is no debris. Clean or swap the rollers in this area while making sure the paper path is clean and clear. If a roller does not grip the paper then the printer will fail a timing test and interpret it as a jam in that area.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

AparShan · ‎07-29-2019

Thank you for the help. It worked.

False paper jam message-Press[OK]message not getting cleared.

Create an account on the HP Community to personalize your profile and ask a question