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HP Recommended

@MKazi

I have the same problem. Would you send me this instruction as a private message please?

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @RosiEmi

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to perform a reset. Check next to your profile Name, you should see a little blue envelope, please click on it.


Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!
 

Asmita
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@RosiEmi

 

Welcome to the HP Support Community.

 

Do you have the same Printer as well and what is the Operating System installed on the Computer?

 

Thanks!


I am an HP Employee

HP Recommended

Hello Betty,

yes, it‘s the same printer (cp 1525nw) and operating system (Windows 10, 64Bit).

Thanks

HP Recommended

Hello Betty,

I need help urgently. My printer doesn ˋt work for 1 week. 

HP Recommended

Hi @RosiEmi

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to perform a reset. Check next to your profile Name, you should see a little blue envelope, please click on it.


Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!
 

Asmita
I am an HP Employee

HP Recommended

My printer just went offline today.  The 2 line LCD on my HP 451DW printer says "Firmware Corrupt Ready 2 Download".  Tried pressing the right arrow and pink cancel button when turning the printer back on to no avail. Are there directions to reset the printer to factory mode? I need help, please! I am running Mac OS v.10.13.6.

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