Solved: Fuser 50.9 Error only when printing on Glossy stock - HP Support Community

SimplyTachi · ‎02-07-2020

I am printing on 6 x 14 glossy lightweight card stock and keep getting a fuser error 50.9 message every 3 pages. The side is printing full bleed photos. I switched back to my matte card stock with text only printing and no error messages. Are there any paper settings I could use that would stop this? I have tried Glossy Presentation / Brochure / Heavy Glossy and also the Matte Cover. Because my matte stock (text only no photo) jobs are printing ok, does that still mean the fuser has gone south? TIA!

Repairatrooper · ‎02-07-2020

Is your firmware up to date. They often have fixes for fuser issues in newer firmware. The narrow media may be causing overheats on the edges.

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Repairatrooper · ‎02-07-2020

Is your firmware up to date. They often have fixes for fuser issues in newer firmware. The narrow media may be causing overheats on the edges.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

SimplyTachi · ‎02-07-2020

Thank you! I upgraded the firmware and changed the media to Extra Heavy Glossy as well and it seems to be working now.

Fuser 50.9 Error only when printing on Glossy stock

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