02-07-2020 09:52 AM
I am printing on 6 x 14 glossy lightweight card stock and keep getting a fuser error 50.9 message every 3 pages. The side is printing full bleed photos. I switched back to my matte card stock with text only printing and no error messages. Are there any paper settings I could use that would stop this? I have tried Glossy Presentation / Brochure / Heavy Glossy and also the Matte Cover. Because my matte stock (text only no photo) jobs are printing ok, does that still mean the fuser has gone south? TIA!
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02-07-2020 10:49 AM
Is your firmware up to date. They often have fixes for fuser issues in newer firmware. The narrow media may be causing overheats on the edges.