HP CP1515n - yellow page when printing even one-line text in color

[Michael_PL]

Hi,

for a 2 days I have a problem with my printer HP CP1515n.

When I'm printing b&w text it wokrs fine. But when I'm trying to print even one-line text in color it's printing almost whole [page in yellow, doesn't matter: word, pdf, whatever.

I checked the level of yellow and there's still 6-7% of toner.

Should I clean it somehow? Buy a new toner? Check transfer belt if there is?

For a long time from time-to-time it's self-calibrating, it takes even 10 minutes, is it normal? 🙂

Thanks for suggestions

[Roopa-S]

@Michael_PL

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

To diagnose this issue, print a diagnostics page.

Follow these steps to print a diagnostics page to test the hardware.

1. On the printer control panel, press the OK button to open the menus.

2. Press the left or right arrow button () until Reports appears on the control panel display, and then press OK.

3. Press the left or right arrow button () until Diagnostic Page appears on the control panel display, and then press OK.

   The printer prints a diagnostics page.

4. Inspect the L-shaped color alignment bars at the top and at the bottom of the diagnostics page. There should be equal spacing between the lines, with no overlap, and each color should be distinct from the others.

   Figure : Example of the diagnostics page

If you find any defect on the test page, please follow the steps suggested in the following document: Resolving Print Quality Issues

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Michael_PL]

Hi,

I made a report and results don't bring hope 🙂

   

I know it's better to buy PageWide 🙂 but I need this one.

Thanks,

michael

[Roopa-S]

@Michael_PL

If you have already tried all the steps and issue persists, this may be a toner or the printer issue. Please talk to our HP Support regarding the replacement toner.
Click on this link – http://www.hp.com/contacthp/  
Select the product type. 
Enter the serial number of your device or select let HP detect your product option. 
Select the country from the drop-down. 
You should see the HP Support number or Chat option listed. Fill the web-form. A case number and phone number will now populate for you. 

If you would like to thank us for our efforts in helping you, feel free to give us a virtual high-five by clicking the ‘Thumbs Up’ icon below, 
followed by clicking on the “Accept as solution” button.
Have a great day! 

[Michael_PL]

Hi, thanks for you time.

I made some tests, but still was the same.

Finally I bought new Y-toner and it fixed the problem 🙂

I'm courius why if I had 6% of toner, but who cares 🙂 It works as new one.

[Roopa-S]

Thanks for letting me know Michael. Since the toner was low, it was a good decision to replace the toner. I'm glad the new toner replaced the issue.