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‎02-23-2020 08:09 AM

HP Recommended
Product: HP Color LaserJet MFP M277dw
Operating System: Microsoft Windows 7 (64-bit)

My HP Color LaserJet MFP M277dw is connected by ethernet, i am not able to make print from normal software like (windows image viewer or pdf viewer etc),

but able to make test print from printer property and also i have enabled web service so i can print by sending email as well, i can ping to the printer's ip address without any packet loss too

 

Any help appreciated .... 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2020 07:52 AM

HP Recommended

It sounds like there is a configuration issue between your apps and the current IP of the printer.  The apps are looking in the wrong location for your printer, but the printer properties area is not.

 

The easiest way to repair a connection configuration issue is to uninstall and reinstall with the latest software updates from HPs support website for your OS and printer model.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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View solution in original post

2 REPLIES 2

‎02-24-2020 07:52 AM

HP Recommended

It sounds like there is a configuration issue between your apps and the current IP of the printer.  The apps are looking in the wrong location for your printer, but the printer properties area is not.

 

The easiest way to repair a connection configuration issue is to uninstall and reinstall with the latest software updates from HPs support website for your OS and printer model.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎02-27-2020 02:27 PM

HP Recommended

Thank you so much for your replay, as you said i just re-configured by HP Installed application and now it is works normal as before,

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