HP Color LaserJet Pro M254nw ,didn't print any file of microsoft office home and student 2019

[Ftspss]

i have Problem with my printer HP Color LaserJet Pro M254nw , doesn't work with Microsoft office 2019 home&student ,

we can print from any documents , only of office 2019 cannot print ,

i forced to do reset windows 10  but same problem and try test printer with other device but same problem

give me this message (Word cannot print due to a problem with the printer setup)

Help me please. All programs are licensed. Drivers from the official site.

[AlS77]

You may need to uninstall, reboot, and reinstall your Microsoft Office suite. It sounds like it's a application software issue.

[Ftspss]

 not solved , i had reset computer then install Ms office 2019 and install software printer ,

when we try print of MS office 2019 not responding , MS office 2010 work well

[AlS77]

That's odd that MS Office 2010 works, but the 2019 version doesn't. That really sounds like a software compatibility issue somewhere. Did you download the latest printer driver from HP's website and install it? 

It could be an issue with the printer driver version (if it's not the latest), Windows 10 and/or Office 19. The driver you used is OK with Office 2010, but not 2019.  

[ShlomiL]

Hi,

Please also make sure that KB4517389 is installed on your computer.

While not specific to office 2019, the printer spooler issue resolved by this update been triggering this exact error on different MS Office versions, it surely worth a try.

I would also suggest installing the HP Universal Print Driver and see if it may provide any different results when printing from Office 2019:

https://ftp.hp.com/pub/softlib/software13/COL40842/ds-99374-22/upd-pcl6-x64-6.8.0.24296.exe

Shlomi