cancel
Showing results for 
Search instead for 
Did you mean: 
Ch_Nikos
New member
1 0 0 0
Message 1 of 2
67
Flag Post
HP Recommended

HP Color Laserjet MFP M227 dw stuck the toner drawer

Microsoft Windows 10 (64-bit)

I open the front door of the printer to replace the toner and while i pulling out the drawer stuck in the middle. Now is not move outside or inside. Please can you help me

1 REPLY 1
HP Support Agent
HP Support Agent
17,038 16,950 956 1,077
Message 2 of 2
37
Flag Post
HP Recommended

HP Color Laserjet MFP M227 dw stuck the toner drawer

@Ch_Nikos

 

Welcome to HP support community.

 

Here are the steps to replace the toner

  1. Lift the scanner assembly, and then open the top cover.\

    1.  

      Lift the scanner assembly, and then open the top cover

      Lift the scanner assembly
    2. Open the top cover

  2. Remove the toner cartridge.

    Removing the toner cartridge

  3. Recycle the old toner cartridge.

  4. Remove the new toner cartridge from the box and packaging shell.

    Removing the toner cartridge from the packaging shell

  5. Align the new toner cartridge with the tracks inside the printer, and then push the toner cartridge until it is firmly seated.

    Installing the toner cartridge

  6. Close the top cover, and then lower the scanner assembly.

    1.  

      Closing the top cover, and then lowering the scanner assembly

      Close the top cover
    2. Lower the scanner assembly

Refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation