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HP Recommended
HP Envy 5530
iOS

My HP Envy 5530 will not print from my IPad Air 2 but it will print from my IPhone 6s

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

What iOS vesion do you have on your iPad? (Click Settings > General > About), is it the same version as the other device or a different one?

 

Are both devices (the iPad and the printer) are connected to the same local network?

Tap the WiFi icon oin the printer and locate its IP Address.

Browse that IP via Safari on your iPad, can you access the printer homepage?

Ensure the iPad is connected to the same network as your printer under Settings > WiFi from your iPad.

 

If you have iOS 11 or later and can access the printer but cannot print try following these steps and see if these may help:

https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

What iOS vesion do you have on your iPad? (Click Settings > General > About), is it the same version as the other device or a different one?

 

Are both devices (the iPad and the printer) are connected to the same local network?

Tap the WiFi icon oin the printer and locate its IP Address.

Browse that IP via Safari on your iPad, can you access the printer homepage?

Ensure the iPad is connected to the same network as your printer under Settings > WiFi from your iPad.

 

If you have iOS 11 or later and can access the printer but cannot print try following these steps and see if these may help:

https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thank for your speedy help. Now resolved

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