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HP Envy Photo 7858 black setup printer cartridge won't install.

HP Envy Photo 7850 printer
macOS 10.15 Catalina

HP Envy Photo 7858 black setup printer cartridge won't install despite cleaning cartridge & carriage contacts.  Tricolor setup cartridge installed with no problem.  

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HP Envy Photo 7858 black setup printer cartridge won't install.

Hi @Vin1957

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Cannot install black cartridge" issue. 

 

To better assist- What is the exact error you're receiving?

 

Meanwhile, Let's try a power reset on the printer-

 

Reset the product

  1. With the printer turned on, disconnect the power cord from the rear of the printer
  2. Unplug the power cord from the wall outlet
  3. Wait at least 60 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document -Error Indicates Faulty Ink Cartridge 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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