HP Envy Photo 7858 black setup printer cartridge won't install despite cleaning cartridge & carriage contacts. Tricolor setup cartridge installed with no problem.
Welcome to the HP Support Community. I'd be happy to assist you with the "Cannot install black cartridge" issue.
To better assist- What is the exact error you're receiving?
Meanwhile, Let's try a power reset on the printer-
Reset the product
Try the steps in the document -Error Indicates Faulty Ink Cartridge
Hope this helps! Keep me posted.
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