HP LaserJet P1102W printer wireless connection not working

[Jos57]

I have changed recently my wireless network (moved to another country) and since then I am having trouble reconfiguring the printer to recognize the new netweork. Everything I could find at different webpages, forums and on HP help pages did not work.

I am using a MacBook Pro with OS X El Capitan 10.11.6 to connect to the home WiFi system.

Going to "Print Queue" when printer is not connected by USB cable to the computer - it says the printer is not connected.

If continue anyway to Settings ==> Utility ==> Open Printer Utility ==> a new window opens but when I press the "HTML Config..." it disappears.

If the printer is connected to the computer by the USB cable and I do the same, one of three may happen:

1. On the browser (Safari), a local Host page (http://localhost:5050/SSI/index.htm) fails to open.

2. Same as above but then I get a message on the printer utility saying "You need to install software to u... the manufacturer of your printer" with "i" next to it. Pressing this I get the following message "You need to install software to use this printer. To install the software, choose App Store… from the Apple menu. If the software for your printer isn’t available in App Store…, contact the manufacturer of your printer."

3. It does succeed opening the Local Host page but I get the following message: "XML file does not appear to have any style information associated with it. The document tree is shown below." I tried to install a different browser (Firefox) but got the same result.

The printer is printing when connected with a USB cable.

Without the USB cable, when the printer is turned on, the blue light would blink for a while and then turn off.

I have tried to reset things on the printer (press the wireless and cancle buttons while turning the printer on) but it did not help. 

I have tried to check for updates at App Store but found none.

I have downloaded manually and installed HP Drivers (hpprinterdrivers5.0.dmg) but it did not help.

I have downloaded Firmware update but when trying to install it, I get a this message:

“HP Firmware Upgrade Utility” is on the disk image “LJP1100_P1560_P1600_FW_Upgrade_Security-20150114.dmg”. And I am asked to Eject the disk image. When doing so the whole thing closes and nothing happens.

I have downloaded the HP Easy Start but it did not work: When printer was not connected by the USB the program did not find it. When it was connected by USB the program found it but when I proceeded, I was asked to download and install the recommended software for the HP product. The system could not automatically locate any software options for this product. I am directed to a general HP Support site. Continuing anyway, takes me online where I get a message saying printer setup is complete. When I press next I get to a page saying the "HP Registration Service is Unavailable". 

I tried to restart the computer, modem, and printer but it made no difference. The modem has no buttons I can press on.

I have printed the Self Test / Device Configuration page and under network the Status = No Connected, IPv4 Address = 0.0.0.0, IP Default Gateway = 0.0.0.0. Under 802.11b/g Wireless, Status = Enable, Communication Mode = Ad Hoc, Network Name SSID = HP8B5B2F (which is not my network), Authentication = None (Open).

After spending about ten hours on this I have no idea what else I can do to get it to work. Any suggestions, PLEASE???

Thank you!

[A4Apollo]

Hi! @Jos57, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have issues connecting your printer to the new network.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

As you mentioned you have issues connecting your printer to the new network. 

Please try few steps recommended below.

First, reset the print system and uninstall the printer software on your MAC.

Click the Apple menu, and then click System Preferences.
Click Printers & Scanners, Print & Scan, or Print & Fax.
Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
Click Reset or OK.
If prompted, type your username and password, and then click OK.
The printing system resets.
Turn off the printer, wait 5 seconds, and then turn on the printer.
Wait until the printer is idle and silent.
In the Printers window on the Mac, click the Add button.
Select your printer from the list, and then click Add.
It might take a few seconds before your printer displays in the Printers list.

Option 1: Connect to the wireless network using WPS
If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the printer on a wireless network.
   NOTE:
This method requires a WPS-enabled wireless router to connect to the printer.
Press the WPS button on your wireless router.
On the printer control panel, press the Wireless button. The wireless light starts to blink.
Wait up to two minutes while the printer establishes a network connection with the wireless router.
Once the printer connects to the router, the wireless light is solid.
   NOTE:
If the Wi-Fi Protected Setup (WPS) method is not successful, try another connection method.

Add your printer to the Printers list
Create a new print queue in System Preferences on the Mac to add your printer.
Search the Mac for Print and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.
Check if the name of your printer displays in the Printers list.    Do one of the following steps, depending on if the printer is listed or not.
If your printer is listed, click the printer name, then continue with the remaining steps.
If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue with the remaining steps.
Click the Use or Print Using box, then select the name of your printer in the pop-up menu.
Click Add to add the printer to the list.
If you are prompted to install your printer software from Apple, click Download and Install to complete the installation.
Close the System Preferences window.

Refer this article to know more information about setting up printer wireless.

Hope this answers your query!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Jos57]

Dear MrRobot,

Thank you very much for your suggestions. I have tried them all but they did not work. Eventually I found a PC, conected it by USB to the printer and managed to set up the printer to the new WiFi system. This solves my wireless printing problem but it is not a solution to the wireless setup issue mentioned in my first message.

Anyway, Thank you and Kind regards,

Jos57

[A4Apollo]

@Jos57, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned you were able to setup wireless using the USB connection.

Since this is an old printer the only option to set up wireless is by connecting a USB cable to your printer.

So I had referred you the steps to connect the printer by USB to setup wireless.

Refer the printer user guide for the steps to connect the printer to wireless.

Also, refer the printer technical guide to troubleshoot issues with the printer.

Hope this answers your query!

Have a great day ahead! 🙂

If the solution provided worked for you, please mark accepted solution for this post.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jos57]

Dear MrRobot,

Thank you for your kind attention to the issue I have brought up. Of course I did attempt to do the setup with a USB but on the Mac it did not work. Eventually I used somebody's PC to do it and there it worked (with the USB cable).

Anyway, my issue is solved this way but maybe others facing similar issue would benefit from your suggestions.

Thank you and kind regards,

Jos57

[A4Apollo]

@Jos57, Thanks for your quick response and time.

I appreciate your efforts for getting back to us.

As you mentioned you used a different PC to get the wireless connected.

I'm glad to know that your issue got resolved.

If you have any issues in future, please contact HP support for service options.

Link to contact HP.

Hope to hear from you soon!

Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jos57]

Thank you, MrRobot, and a nice weekend to you!