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‎10-18-2017 08:06 AM

HP Recommended
Product: HP LaserJet P1102
Operating System: Microsoft Windows 10 (64-bit)

I just updated to Windows 10 Fall Creators Update (1709) to find that the dupex dialog box does not pop-up when I need duplex printing.  The printer waits for me to press a box that does not appear on my computer. The dialog box worked fine before the latest update.  I have Windows 10 Home edition.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2017 10:03 AM

HP Recommended

Your OS may have switched the print driver  (such as a class driver instead of HP/Model specific driver) or your current print driver may have become corrupted.  Uninstall and reinstall with the latest software updates from HPs support website and teh full functionality should return.

 

 

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View solution in original post

1 REPLY 1

‎10-18-2017 10:03 AM

HP Recommended

Your OS may have switched the print driver  (such as a class driver instead of HP/Model specific driver) or your current print driver may have become corrupted.  Uninstall and reinstall with the latest software updates from HPs support website and teh full functionality should return.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
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