HP LaserJet Pro 400 MFP M425dn won't print text at 72 point size or larger

[kevinski]

My workplace recently purchased an HP LaserJet Pro 400 MFP M425dn all-in-one printer. It works excellently with the exception of the fact that it won't print text that's 72 points or larger in size. I've tried numerous fonts that're pre-installed with Windows, and all of them print properly at point size 71.5 or smaller; anything else simply doesn't show up in prints. The content that's sized at 72 points or higher *does* affect the flow of other printed content on the page, however. It's like the 72-point or larger text is occupying space, but it's completely invisible on the printed page.

I've tested this using Microsoft Word 2002 on three separate computers, two of which have Windows 7 installed and one of which has Windows Vista installed. The problem is identical on all three computers. The printer is connected via ethernet cable to our wired network. I've installed the included printer software, and I don't believe that there are any updates to it that weren't installed up to this point.

Any thoughts on how to resolve this issue?

[dansdaduk]

You are not alone; see http://h30499.www3.hp.com/t5/Printers-LaserJet/M401dne-doesn-t-print-large-font/m-p/6655262 for others (with various M4xx models) having the same problem.

[kevinski]

Thanks for the info. I'll monitor the other thread.

[Dan_Dickson]

I'm having the same issues.  Currently running a HP LaserJet Pro 400 M401n.  I cannot print above font size 68.  Currently running the latest driver from the HP site.  I also installed the latest firmware available from the HP support site as well.

Any information in regards to fix this would be great.

Dan

Edit: I should mention this printer is only connected via USB cable to my tower.  I've tested using large font above 68 in Notepad and my Word processing application Corel WordPerfect X7.  Both give me the same result, anything that is under 72 font will print out, anything larger doesn't print.

[Collier-Steve]

We just install 70 M425dn printers, and we are seeing the same issue.

Has anyone overcome this yet??? 

[Collier-Steve]

Update to this issue!

If you need a larger font,, you can print “Cambria (Headings)” Font Size “100” and larger.

Steve

[baythoven · Accepted solution]

hello, i only made an account to solve this for you guys because it has been a headache for me also....

let me apologize before hand for terrible grammar and punctuation i am in a huge hurry 🙂

Now this may not work for everybody but i fixed it on my machine with the following 

now before you print ...use (ctrl+p) in your word processor to open the print window click on (properties) then navigate to the (advanced) tab now, I have a section called printer features under this category there is an option to "send truetype as bitmap" enable this and see if it can help any of you, for me, with this ENABLED I can print any size font my word processor will allow me to type 

specs of my machine

dell d6420

win7

msoft word 2007

printer itself is 

hp laserjet 200 color m276

printer driver is 

HP LaserJet 200 color MFP M276 PCL 6

i understand that this printer and driver is not identical to yours per se  but the nature of these drivers makes it highly likely that this solution will work for most of you 

if this helps, have somebody else post it more noticeably because i will probly not be signing back in to this website i created this account just to post this and hopefully solve this annoying issue for many of you ...no kudos needed 🙂

[kevinski]

This worked for me. Thanks!

Just right-click on the printer where it appears in the Control Panel and choose Printing Preferences. Go to the Advanced tab and look under the Printing Preferences category for an entry called Send True Type as Bitmap and ensure that it's set to Enabled. I can now print fonts at any size. Note that changing it during the printing process in any given app won't change the preference in all other apps. That's why I suggest changing it from the Control Panel directly.

[DesiJugno]

For HP LaserJet Pro 200 color MFP m276nw print -- the above mentioned trick worked on this printer as well.

Windows 7

Start --> Devices and Printers --> (Right Click on Desired Printer) --> Printing Preferences

A dialog will come up

Select "Advanced" tab

Under "Printer Features" -- Select "Send True Type as Bitmap" option's value to be "Enabled"

[HP_401_DNE_User]

Better Solution, see here :

Info About FW Update

FW Link: FW Link

HP released a FW Update but not mention it offically?!