• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎10-30-2019 11:11 AM

HP Recommended
Product: Dell 7040 Laptop with a HP LaserJet Pro P1102w printer
Operating System: Microsoft Windows 10 (64-bit)

I have a brand new Dell computer. The drivers on this page: https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-p1102-printer-series/4110394/model/... 

I can download. I run the driver, it goes through the .exe and gets to 100% but then no window pops up after that and the driver isn't installed. I try installing the Firmware Update, but even though the printer is connected by USB, it says no HP Printer detected. I installed the HP Print and Scan Doctor Diagnostic Utility, but again it says it cannot detect an HP Printer.

Yet, the computer sees it and connects to it.

The driver that I have, is on old driver and it causes the printer to print very slowly and gets confused if I send more than one job at a time to it.

 

Can anyone please help?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2019 11:27 AM

HP Recommended

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Laserjet-installation-won-t-start-on-Window... 




My profile on LinkedIn

View solution in original post

1 REPLY 1

‎10-30-2019 11:27 AM

HP Recommended

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Laserjet-installation-won-t-start-on-Window... 




My profile on LinkedIn

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.