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‎10-11-2019 12:51 AM

HP Recommended
Product: m102a
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have recently replaced the drum and PCR due to smudges on the roller and scratches on the drum, but the following problem still exists. I have tried 3 different toner cartridges but they printed similar results.

 

m102a print.jpg

 

The middle part of the printed area is way too dark and smudgy, some letters looked like the toner leaked.

 

Any answer/help is appreciated, thank you

1 REPLY 1

‎10-11-2019 02:58 AM

HP Recommended

I suspect you may have a bad transfer roller. You might try to carefully clean it by wiping it with a lint-free cloth, but it may need to be replaced. How many prints are on the printer?

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