HP Printer Stuck on Initializing Cannot Print

[piff34]

Purchased this product approximately one month ago.  Printed once, scanned once after that printer got stuck on initializing and no matter what I do unplug power cord, unplug USB etc... cannot get printer off intializing and computer will not communicate with printer.

[The_Fossette]

Hi @piff34,

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that the printer is stuck on the initiazilising screen.

I’d love to help!

I am sending you a private message with instructions. Please perform the steps to reset the printer.

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[The_Fossette]

Hi @piff34,

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that the printer is stuck on the initializing screen.

I’d love to help!

I am sending you a private message with instructions. Please perform the steps to reset the printer.

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[piff34]

Never got private message with answer. No solution.

[Jeet_singh]

Hi @piff34,

Thank you for replying,

I appreciate your time and efforts,

As I understand you are having issues with the laserjet printer stuck on initializing screen and you would like to perform an advanced reset. Don't worry I'll do my best to help you with this,

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Initially remove the toner and then perform a Hard reset on the printer.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update for your printer, using this link: http://ftp.hp.com/pub/softlib/software13/printers/IPG/M25/LJM25_M27_Series_FW_Update-20170111.dmg

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[LHK09]

I followed your instructions but still stuck @ initializing. My printer is Laserjet Pro MFP M126nw. FYI the link you provide says; "404 Not Found".

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you