HP Scan says "Unable to communicate with scanner "

[tywill93]

HP Scan says "Unable to communicate with scanner " I used scan and print doctor followed the steps and still same outcome can some one please let me know how to fix this problem

[praveen196]

@tywill93 Welcome to HP Community!

I understand that you are getting Unable to communicate with a scanner error message.

Try ensuring the WIA Service options and dependencies are correctly set as following:

Step 1: Check Windows Image Acquisition settings

1. • Search Windows for services, then click the Services Control panel setting in the list of results.

     The Services window opens.

   • Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.

   • If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip to the next step.

   • If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, then select Automatic from the Startup type drop-down menu.
      

     If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.

     • Remote Procedure Call (RPC)
     • Shell Hardware Detection
     • RPC Endpoint Mapper
     • DCOM Server Process Launcher

Step 2: Set Windows Image Acquisition (WIA) dependencies

1. 1. Restart your computer.
   2. Search Windows for CMD.
   3. Right-click Command Prompt from the list of search results, and then select Run as Administrator.
   4. In the Command Prompt window, enter Net stop stisvc, and then press Enter.

      A Windows Image Acquisition (WIA) service was stopped successfully message displays.

   5. In the Command Prompt window, enter Sc config stisvc depend= rpcss/ShellHWDetection and then press Enter.

      A [SC] ChangeServiceConfig SUCCESS message displays.

   6. In the Command Prompt window, enter Net start stisvc, and then press Enter

      A Windows Image Acquisition (WIA) service was started successfully, message displays.

      Example of a successful reset of WIA dependencies

      
      

Now try scanning and check for any difference.

Keep us posted,

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