HP Setup Can't Find my HP LaserJet M402n

[HuolSam]

Hi,

the printer setup can't find my HP LaserJet M402n, the printer is connected ( test ping: ok ) & i can acces to printer web panel.

i tried to restart the printer with no result.

i tried to change the printer ip addres also not work.

[john_domnic · Accepted solution]

Hi ,

I understand your printer is not found the Printer driver but you can ping the printer . could you please try to run the the HP Diagnostic  tool .

http://support.hp.com/in-en/document/c03286146

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

Thanks and Regards,

John_domnic.

[HuolSam]

Hi John,

i found the problem in the setup installer that i used, my printer is "dn" so i should use HP LaserJet Pro 402-403 n-dn setup installer Instead of using HP LaserJet Pro 402-403 Setup.

Thanks John, Have a good day.

[mou10ms]

I have the same question except I cannot install the printer driver from the net. The ap on my computer doesnt't find a driver, so I went to the net and downloaded one. Half way through opening the driver that I have downloaded, I get the error message "annot delete output file."

Help, please.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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