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HP Smart app on iPhone cannot select A5 paper

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M254dw
iOS

I loaded A5 paper into the single sheet tray 1 on my m254dw color laser printer. I set tray 1 paper size to A5 in the printer’s control panel. When I tried to print from iPhone using HP Smart app, it however won’t let me choose the paper size. It has a lot of paper size options however A5 was not listed. If I choose paper size A4 to print, the printer operates as if A4 was loaded - half of the content was cut off and the printer went into cleaning mode as I assume the toner got onto the drum. 

 

I have ave two questions:

 

1. Does the HP Smart app not support A5?

2. Will it damage the drum when the printer tries to print on A4 paper but only A5 paper is loaded in the printer.

 

Thanks

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203 is not toll free is it?


A Nod Is As Good As a Wink...
Lil_Boy_Blue

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@washbowl, Welcome to HP Support Community!

 

1. HP Smart has certain limitations and may not offer all the paper sizes to select from.

2. No, there is no damage caused. 

 

Try printing using the AirPrint feature on your iOS. Refer to the document HP Printers - Printing with Apple AirPrint (iOS) for help.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Thanks for the clarification. I am a little disappointed that the HP app does not support this basic paper size. Otherwise I really like the app, it offers more options to AirPrint.

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HP Support Agent
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@washbowl

 

I understand.

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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