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HP error 99.09.62

HP LaserJet MFP M725
Microsoft Windows 7 (64-bit)

Hi Guys, i have the same error on my printer, HP error 99.09.62.  can u please email me the service pin so i can complete this??

 

Thank u

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HP error 99.09.62

HP Laserjet MFP M725

HP error 99.09.62

 

require service pin please

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HP error 99.09.62

Most likely a failed harddrive. You do not need the service pin to deal with this. Shut down the printer, power on, watch the HP logo closely and when you see a line start under the logo, touch the logo. This will take you to the preboot menu from there go Administrator>diagnostics and run the diagnsotics tests. It should tell you what is wrong, in this case it is 99% the harddrive. If you are not concerned about encrypted data you can use any 2.5" sata harddrive in place of the Self encrypting drive installed as stock by HP.

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.
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