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HP Recommended
HP Laserjet Pro M203dw
Microsoft Windows 10 (64-bit)

Ok we've rolled out about 20 brand new out of box HP Laserjet Pro M203dw's across our enterprise and on our customers networks (and have more to roll out). We install them and they run well for a few weeks 2-3 then we get calls that the units are printing slowly/not printing. When we remote in you can send anything (including test page) to the printer and it sits in the queue for 2-3 minutes before it prints (or longer). 

 

Reinstall and reboot you are good for a few 2-3 weeks, then bam you get a call.  Windows 10 (64 bit) and windows 7 32 & 64 installations.  We are dumbfounded as to cause.? A reinstall and reboot fixes? Reinstall from the icon on the desktop software. Anyone run into anything similar with this model?  Previous printers were HP LaserJet PRO 1606dn's and had no issues, we've rolled back to HP 1606dn's in certain cases and the PC's return to normal stable printer performance?

 

Have tried:

Uninstall/reinstall

Turning off device driver patching

Adjusting USB speed

 

I cannot believe others haven't seen this issue.? Happens with all of our rollouts.  I would look blame hardware (usb cable pc's etc. but we've swapped out for different models of all of these to no avail.) and the printer runs great for a few weeks?

 

Hoping someone has a solution. Have called HP directly, but for some reason I keep getting hung up on when I say I have like 20 installs that all do this. 

5 REPLIES 5
HP Recommended

 

@rtack,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

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Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

I have the exact same problem with numerous installs in a client location.  Please advise if you come up with a solution.

 

This even happens on the bosses PC at our office.

 

 

HP Recommended

I have the exact same problem with numerous installs in a client location.  Please advise if you come up with a solution.

 

This even happens on the bosses PC at our office.

 

HP Recommended

No luck as of yet. the issue is that it's so intermittent. we will go a few weeks of running fine, then I lose a whole bunch of them. I have tried to tie it to patching, or antivirus updates, but nothing has fleshed out. I have to close and reopen tickets as that it takes so long to re-rear its ugly head. But sure enough, after a few weeks, wham print jobs just sit in queue for 3-4 minutes before coming out. It's odd.

 

Tried new usb cables, usb speed, using the universal driver (which works worse), nothing as of yet. It is nice to know that I am not crazy and it is happening to others.

 

I will definitely let you know if I come up with a solution.

HP Recommended

I have tried all that too, and updated the firmware on the units.  There are 7 here and my bosses back at the shop.

 

New downloaded drivers, new cables, firmware, disable AV, unattach from domain, all with no luck.  Yep, uninstall and reinstall helps for a bit, then back to slow in a week or so.

 

I use a temp file cleaner that seems to help, but only for a bit.

 

I will let you know if I find a solution, and will get on the horn with HP tomorrow.

 

I am also glad to find another in the same boat.

 

Thanks!

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