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HP Recommended
HP LaserJet Pro MFP M227fdw
Microsoft Windows 10 (64-bit)

Hard to websearch for this problem! My LaserJet Pro MFP M227 FDW (wireless multi-function printer) does print fine from various notebook PCs in my home; touchscreen control panel/config page shows it has IP V4 address 10.0.0.18  But it will NOT print from my HP 3130 minitower desktop PC (which uses a cat-5 cable to connect to my home LAN, IP 10.0.0.2 - no wireless NIC on that older desktop PC.  On the desktop PC (Windows 10, up-to-date) I go to 123.HP.COM and can auto-detect the printer, select it, 'download all drives' and install … but it won't print.  The HP print-doctor software subsequently says 'it's offline -- can't fix'.  What should the Location/PORT be in printer properties?  I've seen it on some of my computers like this: HTTP://10.0.0.18:3911/ (where it works) but on the desktop PC after install it showed as http://[fe80::e96:e6ff:fe41:bfad%7]:3911/

2 REPLIES 2
HP Recommended

@Teaneck

 

Welcome to the HP Support Community.

 

Create a TCP IP port

 

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

 

This video resource will show you how to do it:

 

Create & Use TCP IP port

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

In your printer driver port setup on your computer, the port should be set to Standard TCP/IP Port using the 10.0.0.18 port IP address the printer is set to. You may need to Add Port to set it correctly. If it is setup using WSD as a port, do the Add Port as I just stated using the IP address. As long as your computer is connected to the network that has a wireless router, it should work.

 

As a test, you should be able to open a web browser and type in the printer's IP address of 10.0.0.18 to access the printer's EWS (Embedded Web Server) directly. 

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