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‎10-15-2018 10:14 AM

HP Recommended
Product: Officejet 4620
Operating System: macOS 10.13 High Sierra

Hi

Im having problems.

My printer wont print due to no paper, but theres plenty of paper! Help

Bec

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2018 01:10 PM

HP Recommended

Try this video from HP Support:
https://www.youtube.com/watch?v=dGC-wD9tezE

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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View solution in original post

8 REPLIES 8

‎10-15-2018 12:27 PM

HP Recommended

The pickup rollers are likely worn down or slipping as they attempt to feed paper into the printer.

 

Locate the pickup roller for the tray you are attempting to print from.  Wipe it down with a damp lint free cloth and try again.  If cleaning the roller does not work then you will have to replace the roller with a roller kit.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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Tags (1)

‎10-15-2018 12:58 PM

HP Recommended

Oh thanks John... yes i did notice tht they didnt roll. Not sure how to get to thm but I try to find out 🙂

‎10-15-2018 01:10 PM

HP Recommended

Try this video from HP Support:
https://www.youtube.com/watch?v=dGC-wD9tezE

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎10-15-2018 02:53 PM

HP Recommended

Gosh thats very throughough!!! thank you 

 

Well... I feel very silly as I thought that the paper input tray was on the top (how silly do I feel!?)

 

Ill check when I go back to work on thursday but it would appear that Ive been puting the papre in the wrong place  

‎10-16-2018 06:51 AM

HP Recommended

The paper tray on top of the printer is the ADF (Automatic Document Feeder) and is only used for scanning.  The paper input tray on the bottom is for printing.

 

Hopefully the problem is a simple misunderstanding and is resolved.  If so then please check back on the thread to award Kudos and mark one of the responses as a solution.  Someone else may attempt to do the same thing and benefit from our conversation.  Kudos and Solutions elevate this thread above the others of a similar description.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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‎10-18-2018 04:58 AM

HP Recommended

Hi

Yes its completely fine!! Thanks

‎10-18-2018 05:00 AM

HP Recommended

I have accepted as a soluiton but I'm not sure how I rate it though......

 

‎10-18-2018 06:03 AM

HP Recommended

Everything looks great, thanks for the confirmation on the Kudos and Solution.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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When you are done troubleshooting, please mark one of the responses as the Solution.
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