10-21-2019 11:51 AM
Error code 50 usually refers to the fuser or part of the print assembly:
Try to look up the event log on the printers control panel or EWS. See if there is a more detailed description for us to research with you. Otherwise you will need access to a Service or Troubleshooting manual to decode what 50 means for this model.
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10-22-2019 11:48 AM - edited 10-22-2019 11:50 AM
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
note:HP recommends plugging the printer directly into a wall outlet.
- Turn the printer on.
If the problem persists after completing the steps above, please follow below link to contact HP Support:
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