Solved: I am unable to make 2-sided copies. - HP Support Community

JadeDeibert · ‎09-04-2018

I have searched for a couple of hours in an attempt to find what the problem is, to no avail. I have followed the instructions to make 2-sided copies, however once I'm in the Settings menu on the printer, there are only 2 options: 1-Sided to 1-Sided and 1-Sided to 2-Sided. It's my understanding that since the model of printer I'm using contains the letter "d", that I should be able to use Duplex mode. Has anyone else experienced this problem?

Any help would be so much appreciated!

John_Getzke · ‎09-04-2018

The D stands for Duplex Printing, not duplex scanning.

This is consistent with the scanning options you mentioned so far, as only 1 sided is available to you.

See the specs for the M281fdn:

http://www8.hp.com/emea_middle_east/en/products/printers/product-detail.html?oid=14142595#!tab=specs

Under Scanner Specs > Duplex ADF Scanning > No

The specs on the US site are not as clear:

https://store.hp.com/us/en/pdp/hp-color-laserjet-pro-mfp-m281fdw

But we can arrive at the same conclusion based on the evidence you stated and the foreign HP website for a similar regional model.

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Copier-Pro · ‎09-04-2018

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Not sure that this is what you are referring to but 1 sided to 2 sided means if you put 2 originals in document feeder it will print 1 page on both sides.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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John_Getzke · ‎09-04-2018

The D stands for Duplex Printing, not duplex scanning.

This is consistent with the scanning options you mentioned so far, as only 1 sided is available to you.

See the specs for the M281fdn:

http://www8.hp.com/emea_middle_east/en/products/printers/product-detail.html?oid=14142595#!tab=specs

Under Scanner Specs > Duplex ADF Scanning > No

The specs on the US site are not as clear:

https://store.hp.com/us/en/pdp/hp-color-laserjet-pro-mfp-m281fdw

But we can arrive at the same conclusion based on the evidence you stated and the foreign HP website for a similar regional model.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

JadeDeibert · ‎09-04-2018

Thank you so much for taking the time to respond to my dilemma. Of course, had I known that I would have opted for a different printer.

Thanks again!

JadeDeibert · ‎09-04-2018

Thank you for your reply. I was actually referring to putting 1 double-sided sheet into the feeder, and it not copying both sides on one sheet. I have since learned that my printer isn't capable of that function, sadly.

Thanks again for your time!

I am unable to make 2-sided copies.

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