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- HP Community
- Printers
- LaserJet Printing
- Re: I have a HP laser P1102w and it will not let the paper f...

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04-29-2017 02:32 PM
Greetings @boldmark,
Welcome to HP Forums and Thanks for the post.
I understand that your printer is not picking the paper and you are looking to know the procedure to clean the rollers.
Not to worry, I will be glad to help.
How is the printer connected to your computer? (USB or wireless.)
Please follow the procedure mentioned in this HP Article for assistance in cleaning the rollers.
If the issue persists, please contact our phone support for the service options available for your printer.
Please follow the procedure mentioned below to contact our phone support.
- Open link: www.hp.com/contacthp/
- Enter Product number or select to auto detects
- Scroll down to "Still need help? Complete the form to select your contact options"
- Scroll down and click on HP contact options - click on Get phone number.
Let me know how it goes.
Chimney_83
I am an HP Employee
11-26-2018 08:51 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!
Thank you
I work on behalf of HP