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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
Either a bad cartridge or your fuser has failed. Remove the cartridge and look at the green/blue drum on the bottom. If it has a matching stripe on it then likely a different cartridge will solve the issue. Also examine the inside of the printer to see if there is evidence of spilled toner. If the cartridge does not have that defect then it is possible the fuser has failed. Can you post a sample?
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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