I keep getting message to remove paper jam and paper tray installed properly in set up

[njmbrooks]

Trying to set up my printer and I cannot get any further than : remove any jammed paper and make sure paper tray is properly installed. I have removed paper, rechecked paper tray installation but i cannot get past this message for setup. i have made several attempts to set up. HELP

[A4Apollo]

Hi! @njmbrooks, Welcome to HP forums.

I understand you have paper jam issues with your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Have you tried checking with a different brand paper?

Check if the roller is stuck at the back of the printer which is giving the false message.

Please try the steps recommended below.

Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.

  note:

You might need a flashlight to complete some of these steps.

Figure : Flashlight

1. Turn on the printer, if it is not already on.

2. Open the cartridge access door.

   Figure : Opening the ink cartridge access door

   

3. Wait until the carriage is idle and silent before you continue.

4. With the printer turned on, disconnect the power cord from the rear of the printer.

5. Unplug the power cord from the power source or electrical outlet.

     warning:

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

6. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

     caution:

   If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

   

7. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

8. Remove any loose paper or obstructions found.

9. Make sure that the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.

10. Close the ink cartridge access door.

11. Reconnect the power cord to the rear of the printer.

12. Plug the power cord back into the power source or electrical outlet.

13. Turn on the printer.

Try to print.

Refer this article to further troubleshoot paper jam issues with your printer.

If the issue still persists after trying out the steps. It is a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Have a great weekend ahead! 🙂

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