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HP Recommended
The driver likely did not detect the printer as color. On your computer go to control panel >devices and printers and then right click on the icon for your printer and select printer properties from the drop down menu. Go to the device settings tab and scroll down to bottom of the installable options list till you find device type and set it to color. If your driver does not offer that option check the printing defaults for the driver to make sure it is set to color. Also make sure you have an HP driver installed and not a Class Driver which is a Microsoft driver and does not provide the options the HP driver does.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
The driver likely did not detect the printer as color. On your computer go to control panel >devices and printers and then right click on the icon for your printer and select printer properties from the drop down menu. Go to the device settings tab and scroll down to bottom of the installable options list till you find device type and set it to color. If your driver does not offer that option check the printing defaults for the driver to make sure it is set to color. Also make sure you have an HP driver installed and not a Class Driver which is a Microsoft driver and does not provide the options the HP driver does.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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1
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HP Recommended
HP Recommended
You are welcome, always nice to hear back about a positive outcome.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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