Landscape printing from PowerPoint (Office 365, Mac OS X 10.14.5) to HP LaserJet M281fdw not working

[mddaps]

Can't print from PowerPoint using the default (and preferred) landscape mode. The printer receives the file, but never prints. Switching to portrait mode allows the file to print. Able to print without problems from other applications such as Adobe Acrobat. Drivers are up to date and printer is online.

[Kumar0307]

@mddaps, Welcome to the HP Support Community!

This seems like an application issue with MS Powerpoint. Try to update the application or re-install the same.

Check the print settings here

Also, Check for any software updates on MAC

Click here to know how.

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

If the issue persists, I suggest you contact the app developer for support with any app related issues.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mddaps]

The resolution of this was to treat the printer as an Airprint printer rather than an IP network printer as macOS doesn't allow third-party print drivers to be installed. By making it an Airprint printer, Apple is able to find and install the correct drivers. So not application specific, but a limitation on using the HP-supplied printer control application to install drivers directly.

[Kumar0307]

@mddaps

Glad you found the solution and the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!