Laser Jet Pro MFP M125a doesnt copy or scan

LaserJetM125a · ‎01-23-2019

My Laser Jet Pro MFP M125a doesnt copping and scanning. White light into a device doesnt lighting and noice into my device doesnt hear. When i pressing copy or scan button nothing not happen. The green lights are blinking/lighting some times (max 2-3 times) and after than all stopped. Of course I tried uninstall/reinstall my device driver, I run HP Doctor Tool. All without any succes.

Mr.

John_Getzke · ‎01-23-2019

If your scanner cannot complete a copy then there is a physical issue with the printer.

Either the scanning assembly is locked with a switch somewhere or the scanner iteself is broken and needs to be serviced.

You can also attempt to update the firmare as suggested in this thread:

https://h30434.www3.hp.com/t5/LaserJet-Printing/Laserjet-Pro-MFP-M125a-copy-and-scan-problem/td-p/63...

Another idea is to check the power supply for the printer as suggested here:

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanner-not-Working/td-p/6359117

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

Create an account on the HP Community to personalize your profile and ask a question