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‎12-01-2017 03:13 PM

HP Recommended
Product: HP Color LaserJet CP2025
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

Thanks in advance for any help you can provide. The printer shows no errors but everything prints in b/w and gray scale. Not sure what to do or whether the issue is with the printer settings or with Windows, etc. 

 

EScottinYS

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2017 03:30 PM

HP Recommended

When you view the Printer Preferances window for the printer do you see a Color tab?  If not then the printer may have been setup as a monochrome printer and not a color printer.

 

Confirm which print driver is currently installed by reviewing the Devices and Printers > Right click the printer > Printer Properties > Advanced Tab.  If you are using a driver that does not have a color feature by accident you will need to switch the driver to one that does.  If you do have the correct printer you may be able to tell the driver your printer is color enabled by tweaking a setting under Device Settings.

 

 

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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View solution in original post

2 REPLIES 2

‎12-01-2017 03:30 PM

HP Recommended

When you view the Printer Preferances window for the printer do you see a Color tab?  If not then the printer may have been setup as a monochrome printer and not a color printer.

 

Confirm which print driver is currently installed by reviewing the Devices and Printers > Right click the printer > Printer Properties > Advanced Tab.  If you are using a driver that does not have a color feature by accident you will need to switch the driver to one that does.  If you do have the correct printer you may be able to tell the driver your printer is color enabled by tweaking a setting under Device Settings.

 

 

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎12-03-2017 08:26 PM

HP Recommended
Thank you!
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