LaserJet Pro 200 color M251nw visible on network, then not

[addams013]

The printer thinks it's connected.  It even has a network IP address (192.168.1.74).

When I went to 123hp.com, and downloaded HPEasyStart_7_0_3546_36.exe.  When I ran the program, it immediately saw the printer on the network at the above address and allowed me to download the drivers.  When I downloaded the drivers and ran them, and got to the "Connection Type" screen, the application failed to find my printer on the network -- whether I let it search or typed in the IP address, the host name, or the Wireless HW address I got when I printed out the configuration report from the printer.

Any suggestions?  Thanks in advance for any help you can offer.

[The_Fossette · Accepted solution]

@addams013,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having an issue with the driver installation.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the below steps to resolve this issue.

1. In Windows, search for and open Programs and features
2. Select your HP Printer
3. Select Uninstall
4. In Windows, search for and open Devices and printers
5. In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6. Open up the run command with the “Windows key + R” key combo.
7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8. Click on the “Drivers” tab
9. Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10. Select Ok
11. Select Apply and Ok on the Print Server Properties windows
12. Close Devices and Printers
13. Restart the PC
14. Download and install the printer software from the below link.
15. http://hp.care/2nikIQ9

Please refer to the below article for more information.

http://hp.care/2os5k1B

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[addams013]

Thank you for your quick feedback!  I tried to sign in with my addams013 account, but it doesn't seem to be sending password updates to my email address.

Anyway, I had tried a number of different tactics.  As it turns out, purging the drivers (with printui.exe /s), resetting the router, printer, and computers in the order you suggested, then installing the drivers worked perfectly!  Thank you so much for your time!

Let me mention what we tried, just in case it helps with people who might have similar problems:

• We reset the router, the printer, and the comptuers in different orders.
• We tried connecting to the printer with a USB cable and performing a first-time wireless connection.  The computer and printer seemed to communicate with one another for a while, but after getting to 99%, the application returned an error and recommended resetting the computer.
• We tried downloading the driver and running it on our computers (LJ-Pro-200-color-M251-full-solution_15188.exe), but the software couldn't find the printer on the network, whether we tried auto-searching, searching by IP address, searching by hostname, or searching by wireless HW address.
• We tried downloading the easy-start software (HPEasyStart_7_0_3546_36.exe), which was able to find our printer on the wireless network and its IP address.  The software then tried to install the drivers, and the drivers couldn't find the printer.
• We printed out the Wireless Network Test Report and the Configuration Report from the printer.  Everything seemed to be fine.
• We tried stepping through all of the suggestions in the Troubleshooting Guide.

Again, we are so happy to be printing again!  HP's printers have always worked reliably for us (I've had inkjets and laser printers from HP since the 1990s).  We really do appreciate your time and effort.

[The_Fossette]

@addams013,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!