LaserJet Pro M402n printing issue

[BarbaraB1]

Printing comes out upside down.

I selected the rotate 180, but that didn't help.

[dansdaduk]

You need to clarify just what you mean by "printing upside down".

The simple answer would be to turn the printed page round!

But I'm sure that there must be more to it than that, otherwise you'd surely not have asked the question.

Can you post some scans (with descriptions) to illustrate your problem - use the Insert/edit image button  to insert an image (.jpg, .png, etc., format).

[garyhs1]

I came to this forum because I have the same problem and was trying to find an answer.

When the bottom of the page come out first it does not allow for envelopes to be printed correctly unless you put them in backwards. When printing checks it prints incorrectly and ruins the check.

If only one person used this printer, no big deal. But when others do they correctly expect ythe printer to print correctly.

I hope this explanation is clear enough for you to understand. Check "rotate 180" does not solve the problem.

Now, if you go to preferences wnen the print dialogue box comes up then go to "printer shortcuts" and then click on "general everyday printing" the page prints correctly. Problem is ythat even when you click OK to save it, that setting only works for that one instance of printing.

My question is I would like to know how to make the setting the defaul so that everything prints correctly?

Any help would really be appreciated or a direction in where yto go to find the answer

Thank you

garyhs1

[dansdaduk]

>> ... When the bottom of the page come out first it does not allow for envelopes to be printed correctly unless you put them in backwards

>> ... When printing checks it prints incorrectly and ruins the check ...

I still don't know what you mean by "put them in backwards" - "backwards" as compared to what?

According to the User Guide manual (reference c04639074) for the LaserJet M402/M403 models, media (paper) should be loaded as follows:

For envelopes:

For preprinted media (such as cheques):

[garyhs1]

Problem solved. I am using a Canon Instead of my HP for checks and envelopes

[dansdaduk]

>> ... Problem solved. I am using a Canon Instead of my HP ...

I'd call that a circumvention rather than a resolution.

[mflanigan]

We're seeing this same issue. What they mean by "backwards" or "upside-down", is that no matter what the diagrams request, you need to do the opposite for the image to print in the correct orientation.

For example, we have a client who has a mixed environment of LaserJet M605 and M608 printers. The M605 printers (and all printers befoe them) require letterhead pages to be loaded into tray 1 top-of-page first. The M608 printers are printing "upside-down", thus requiring the pages to be loaded bottom-of-page first. Changing the "Alternative Letterhead Mode" setting on the printer does nothing, and the driver is not set to "Rotate by 180 degrees" in Printing Preferences>Finishing.

It doesn't seem like something that would be caused by a Windows update, since the same user can print the same document to both an M605 and an M608, and the "upside-down" issue persists.

Any advice?

[dansdaduk]

@mflanigan - you'll probably get more responses if you open a new question (use the New Post button), since few people are likely to notice this (nearly 6-month old) thread (I did, but only because I get notified of updates to questions that I have particiapted in).

You can still refer back to this question via a link

I'm still slightly confused as to what is meant by 'upside-down'; does this mean:

• The image is printed on the correct side of the (non-plain) paper, but the image is rotated 180 degrees compared with the pre-printed text on that side of the paper.
• The image is printed on the 'wrong' side (face) of the paper (and, if so, what is the orientation compared with the pre-printed text on the other side?).
• ... or something else?

Please explain in detail, describing exactly how the pape is loaded (e.g. pre-printed side face-up, top-of-page as leading edge), and exactly what you get - preferably use images (you can add these via the Photos button).

Does this only affect tray 1 (the fold-down multi-purpose tray), or does it also affect the cassette tray(s)?

[mflanigan]

I intend to make a post in the appropriate forum; I was just trying to explain what the original poster was experiencing usinc my own (admittedly) anecdotal experience.

• The image is printed on the correct side of the (non-plain) paper, but the image is rotated 180 degrees compared with the pre-printed text on that side of the paper.

This is what is being experienced. A user can load a sheet of letterhead into an M605 and an M608 printer, header first, and the 605 will print correctly while the 608 will rotate the image 180 degrees, thus printing the image "upside-down". In my customer's case, the client is using the PCL5 universal driver on a print server. This has proven to be the case when networked or when hooked up locally, and changing the "Alternative Letterhead Mode" setting does not make any change, causing me to believe that it is a function of the driver (which can override any printer setting).

[dansdaduk]

I've had to force 'allow reply' to respond to this (so you probably won't be able to update this thread any more - raise a new question).

Very briefly:

• Alternative Letterhead Mode is concerned with which face of a sheet is printed on first (if it is enabled, both Simplex and Duplex print jobs can use the same paper loading technique).

• What I'd do first (to try to determine if there is a driver fault, or a printer firmware fault) is to print a small test job to one of the 'good' printers, but 'capture' the job (by selecting the 'print to file' option in the Print dialogue) and then 'send' the content of the resultant .prn file direct to the printer port of each printer (if they're network-connected, easiest way is to use the 'lpr' command within a Windows command-prompt session).