LaserJet Pro P1102w 20180302 Firmware won't Install

[HennieCoenders]

Hi, I have the same prblem here, firmware is and stayes 20130703, can you give youre quick response please?

Thanks

[The_Fossette]

@HennieCoenders,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is showing incorrect firmware version after updating the firmware.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Was the firmware update installed successfully?
• Are you facing any issues with the printer?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Awaiting your reply and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[HennieCoenders]

1.installed correctly, although it gave the message that the version in the printer was 20130703 and the new version was also 20130703

2.no further issues with teh printer

3. no soft/hardware changes

4. tried again and again, no result

Thanks again for your quick reply

[The_Fossette]

@HennieCoenders,

It is great to have you back and thank you for the information.

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options if any. 

I will keep you posted once I get an update from them. 

Meanwhile, please help me with the below information.

- How is the printer connected to your computer? (USB or Wireless)

- What the firmware version displayed on the printer?

- Have you installed the full feature software on the computer?

Looking forward to your reply.

Good day! Take care 🙂

Cheers!

[HennieCoenders]

Hi,

1. USB

2.printer has no display but conf.page online says 20130703

3.Full feature installed

Thanks for escalating, like to hear from you soon,

[The_Fossette]

@HennieCoenders,

Thank you for the information.

I will keep you posted once I get an update.

Thank you for your patience.

[rzvni]

HP agent, there are 2 hardware versions of the P1102w printer and one is out of support (CE657A) and latest firmware is 20130703, while the other (CE658A) will update to 2018 firmware. [edit]

[Raj1788]

@HennieCoenders,

Thanks for the reply,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I recommend you delete the driver and reinstall the printer.

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-p1102-printer-series/4110394/model/... to download the drivers and the firmware for your printer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[HennieCoenders]

Hi Raj1788,

thanks for your answer but I'm not on windows, but OS10.13.

Also like to ad the next document (updated may 2018)  https://support.hp.com/sk-en/document/c04720842,

in which it seems HP still supports the CE657A version of the printer.

I wonder what the reult of the escalation of @The_Fossette has delivered.

For me your answer does not fit,

Thanks for taking it up again

[Raj1788]

@HennieCoenders,

Thank you very much for the correction,

Please follow the below steps for the MAC

Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list (HP LaserJet Pro P1102w Printer), and then click Add to add your printer. Do not select an HP Fax driver.

      NOTE:

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select the name of your printer (if available) or AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

Then, use this link: https://hp.care/2KDU3Vr and update the firmware.

Keep me posted, how it goes! 

Have a great day!

Cheers:)