Laserjet M402n - Turn of collating on all print jobs

[Jermany]

I've got an issue with one of my printers where collate causes issues when multiple copies of a document are printed.  If I ask for 2, it gives me 6, if I ask for 3, it gives me 9.  I just want to turn of collate completely, or resolve this initial issue.  I've seen where I can set up profiles where collate will be turned off (or at least, I assume that is saved with the profile) but I don't know how to get this to be used by the printer by default (I'm in a help desk position, this is an end-user I'm working with, and so I prefer to streamline the process).  Thanks!

[John_Getzke]

> I just want to turn of collate completely, or resolve this initial issue

This request will be a coordination between the print hardware, print driver, OS and application settings. Finding the right area to apply the change requires a little trial and error.

I see you tagged Win10 so lets assume you are talking about a Win10 machine.  Start by looking in the defaults for all apps under Start > Search "Printers" > Select Devices and Printers.  Configuration settings at this level become the default OS printer settings for that machine.  Disable or configure collation here if the goal is to impact multiple applications.

Test printing and see if its resolved.  If not then the next level is application or document level preferances.  Open the app and take a look around its print dialog box.  Some apps pull whatever teh default is from the OS defaults.  Others have Application wide settings, others allow individula documents to save printer settings.  Isolate the scope of the problem and apply adjustments accordingly.

[Jermany]

Yeah I looked a little bit more on what collating does and I guess I really need to resolve the inital issue instead of disabling collating.  Have I mentioned I dislike printers?  Cause I do.  Anyway, this happened with an old printer this user had (I believe also an HP) and is happening on a bare metal upgrade with this new local printer, but it doesn't happen with networked printers... so odd.