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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
This is a common issue with Windows 10 and is related to the way that Windows configures communication if you simply use the install routine or allow windows to auto detect. On your PC go to control panel>devices and printers and right click on the icon for your printer and select printer properties from the dropdown menu. Then click the ports tab and see what type of port is checked. If the driver is using a WSD port this is the cause of your problem. You want to change the port to a Standard TCP/IP port. Click new port, new port type and select Standard TCP/IP port and then enter the IP address of the printer when prompted. When you are finished, right click on the printer and select "use as default", even if it is already checked. Windows will then warn that doing this will stop windows print management from working. That is exactly what we want to do so it does not change this back again on you.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
This is a common issue with Windows 10 and is related to the way that Windows configures communication if you simply use the install routine or allow windows to auto detect. On your PC go to control panel>devices and printers and right click on the icon for your printer and select printer properties from the dropdown menu. Then click the ports tab and see what type of port is checked. If the driver is using a WSD port this is the cause of your problem. You want to change the port to a Standard TCP/IP port. Click new port, new port type and select Standard TCP/IP port and then enter the IP address of the printer when prompted. When you are finished, right click on the printer and select "use as default", even if it is already checked. Windows will then warn that doing this will stop windows print management from working. That is exactly what we want to do so it does not change this back again on you.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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