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‎05-09-2019 06:16 AM

HP Recommended
Product: Laserjet Pro 400 m401dn

Am using Laserjet Pro 400 M401dn printer with P/N: CF278A. I had it disassembled during a maintenance, having assembled it ready for work, once i press power button, the printer becomes on silently.This is because the toner cartridge drum seems not to be rotating,  printer gear does not rotate the cartridge's drum as the result the printer displays error message: "Jam in cartridge area.Open door and clear jam". How can i rectify the printer to have the cartridge's drum rotating!!?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-09-2019 06:54 AM

HP Recommended

Go back and check all the wiring to make sure you did not leave a connector loose or possibly a flag is stuck. If the printer detects a jam condition on power up none of the drive train engages to prevent damage.  Especially the flag under the cartridge in the registration area or the back door 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

4 REPLIES 4

‎05-09-2019 06:54 AM

HP Recommended

Go back and check all the wiring to make sure you did not leave a connector loose or possibly a flag is stuck. If the printer detects a jam condition on power up none of the drive train engages to prevent damage.  Especially the flag under the cartridge in the registration area or the back door 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎05-10-2019 07:54 AM

HP Recommended

Thank you much, the printer is now working goody via your solution Sir!

‎05-10-2019 08:37 AM

HP Recommended

i had a similar issue with my   m401 printer - unfortunately i paid an engineer to fix it but did not manage to solve issue.

‎07-17-2019 02:55 AM

HP Recommended

Sounds like there is a fault with the cartridge if the message says Jam in cartridge area

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