M177fw - Unable to print from a Windows 10 workstation through a Server 2012 R2 print server

[dcoca_cio]

I have a couple of M177w's that are set up using Static IPs and installed on a Server 2012 R2 print server.  End users running Windows 7 have no problem printing through the print server to these devices.  Windows 10 users, using the same shared printer, cannot print. 

The page will spool but nothing prints. This happens when trying to print from the print server directly to the printer as well.

On a Windows 10 machine that cannot print through the print server, if you install the driver package on the local machine and connect to the printer by IP, it prints perfectly.  The driver appears to work fine when directly printing from Windows 10 to the printer, but not the print server, but the print server works fine with Windows 7 machines.

Uninstalled and reinstalled the printer.  Tried the UPD before realizing this model will only work with PCLmS drivers.  Completely removed the printers and driver packages from the print server.  Downloaded a fresh copy of the latest drivers (Basic Drivers - not the full software package) and set the printers up fresh.  Same scenario.

Windows 7 to Server 2012 R2 PS to Printer - Okay

Windows 10 to Server 2012 R2 PS to Printer - Nothing

Windows Server 2012 R2 direct to printer - Nothing

Windows 10 direct to printer - Okay

Any thoughts on why this isn't working would be appreciated.

[John_Getzke]

You might not be using both the 32 and 64 bit versions of the driver on the print server.  This is important when printing in Win10 but not as important with Win7 when we only had 32 bit apps to worry about.  It is likely that when you install a local print queue on teh Win10 machien that Win10 is using the correct 64bit version of the driver that your print server is not providing.

I would rig up a test queue and make sure to install the driver with both 32 and 64 bit options enabled.  Then connect a Win10 machine to the queue and test printing.

After that you will have to get your hands dirty.  Next steps are to rig up process monitor on the print server and client Win10 machine.  Turn on the monitor and focus it on network traffic to the server.  Send a print job and observe.  Search back through the communication logs to find out if anything is getting redirected, blocked or fails.  Investigate as necessary then open up ports or communication that could be in the way.