M452dn showing "Printing document" temporarily then resets to "Ready"; but not printing anything

[cowdog56]

Product: Laserjet Pro M452dn;  ethernet attached to network.

My printer keeps showing "printing document"

I have....

(1) Updated firmware from 20160921 to 20171204.

      Had to NVRAM reset the printer before the firmware would update; but that is another story

(2) Uninstalled printer and drivers on three (3) different computers (1-Win7 and 2-WIn10)

(3) Installed the newest printer driver from HP support site.

When running the 2016 firmware it would just display "Printing document." forever.    After the upgrade, it now displays "Printing document" for about 5 minutes then resets back to "Ready" without printing anything.

Web browser interface is extremely slow taking minutes to update browser page.

I cannot print anything to this printer any longer.     And I just put a brand new OEM black toner cartridge in it a month a go.

What a waste of a printer and a toner cartridge.

Here is a screen shot of the printer status....

[John_Getzke]

Sounds like a driver issue.  The printer has made contact with your PC, so the USB/Network connenction part is fine.  The printer knows a job is incoming but is unable to produce any output.  That normally means a bad print job.  When jobs are sent from the PC to the printer the driver convers the print job into printer language.  I believe that is where you are expericing the problem.  Doesnt have anything to do with your cartridge.

Try installing a Universal Print Driver in PostScript for your OS.  See if that resolves the problem.

[cowdog56]

I did try your suggesstion and installed the "HP Universal Printing PCL 6" and also the "HP Universal Printing PS" drivers.

PCL 6 does same thing.  PS does print one page after displaying "Printing document".

Does same thing on all three computers (1-Win2 and 2-Win10).

Based on the other posts even for different printers, seems like something basically wrong with the printer firmware.

HP... Please fix.

[John_Getzke]

FYI, HP is not obligated to read or respond to anything in the HP Support Community.  This forum is driven by customers and volunteers like myself.  If you wish to contact HP then you can use one of the direct HP communication options posted in the Contact Us area of the main support website.

That being said it is starting to sound like there is some kind of a hardware issue on your printer.  You have the latest firmware, drivers and have tried alternative print languages.  Yet the Embedded Web Server (EWS) is slow to respond along with many other features and physical printing.

Next steps is to evaluate the hardware.  I'd assume you are connected to the printer via network.  Try connecting the printer over USB to rule out networking issues.  All we want to verify is that the printer can physically print when it is given everythign it needs. 

You can also compare printing over Network and USB to physically printing the reports from the control panel of the printer.  If physically printing reports is slow then you know there is a physical issue on the printer itself and software will not resolve the issue.

There are 3 options for fixing harware proplems:

1. Contact HP if your printer has current warranty support

2. Contact a local print tech/repair shop if the printer does not have warranty support

3. Find a Service Manual and attempt DIY repairs and part swaps

Keep us posted on the next round of results for more suggestions.

[JimEngr]

Yes, this is exactly what happens.  And, if you use the autodetect feature of Windows (Me = Win7 Pro) when installing a new printer, as suggested by others, this does not work either.  There is no known solution to this problem that i am aware of.  I can see you are correctly logging in to the printer's web page which provides the printer is on your LAN and responding to you PC.  There is no working drivers for this printer, as far as I can tell, at this point in time.  HP simply does not have a solution and I'm not sure they ever will at this rate, which can only mean they are selling printers that are not going to work with user's machines, and, that is not a good sign either.

I have found a workaround, but, it requires extra steps every time you print and enlarges the size of the print files to scanned-image proportions, but here goes:  If you have a PDF printer or PDF conversion tools, you might want to try to print the PDF from your applications, and, then use an Adobe Reader to print the PDF.  This is not a good solution but it does work.  HP is really screwing up on these printers and drivers.  I just tried the latest firmware dated, 2019_0113 with no luck, as well as the latest Win7 driver installation as of today (02/25/19).  No luck with anything regarding this specific printer whatsoever, and, I have tried many things multiple times with reboots galore since I bought thsi lemon.

[JimEngr]

Agree. This is definitely an HP firmware and/or driver/installation problem.  There is no known solution.  So, we hear you and you are correct.  HP is selling printers with inadequate software for them.

[JimEngr]

John:

I have a workaround with the application printing to a PDF printer.  Mine is scan-image PDFs, which are undesireable.  The PDF will then print from Adobe Reader just fine.  Note that this printer supports PCL, PCL6, etc., as well as PDF, the last of which is probably why this works.  This is a rather clumsy process and consumes drive spave for every printout as well, and, can be problematic with any app that cannot generate a PDF in some way or another.

If I had to guess at this point what the problem is, it is either bad function call from the windows app that doesn't match up with the driver functions, or, there is a stream decoding problemn (file format incompatibility) with all of the problematic printouts.  Nothing else was found to work with this printer, and, i suspect other HP printers/drivers of the same problems.

Also note that you can print test pages, locally via the front panel, using the web page access from the PC, and, even using the installed and so-called working drivers to print a test page. However, all three generate the test page locally when the requisite test page is requested via a command, not an image to print.

My conclusion:  HP failure,a nd, repeated failure to remedy the problem.  No user should have to do anythign but run the installer, after, all the uninstall is also included in the installer.  Anything short of complete success using their own tools, is a failure.