Solved: Re: M506 Printer Issue - HP Support Community

Wellston1 · ‎06-20-2018

How do I set my M506 to stop printing when tray 2 is empy. Mine wants to continue printing from another tray and it's printing on check stock not plain paper. It gives me no warning the tray 2 is empty just goes to the next tray.

John_Getzke · ‎06-20-2018

You need to change the paper type in the tray settings on the printer. Do this through the control panel or the printers Embedded Web Server if it is network connected.

Once the printer recognizes that whatever media type you select for tray 2 is out, and no other trays have that paper, it will stop printing and ask the user to assist.

Right now you likely have all trays identified as the same paper type and size. The printer is doing what it shoudl do which is to draw from the next matching tray from bottom to top when the current tray is out of paper.

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View solution in original post

John_Getzke · ‎06-20-2018

You need to change the paper type in the tray settings on the printer. Do this through the control panel or the printers Embedded Web Server if it is network connected.

Once the printer recognizes that whatever media type you select for tray 2 is out, and no other trays have that paper, it will stop printing and ask the user to assist.

Right now you likely have all trays identified as the same paper type and size. The printer is doing what it shoudl do which is to draw from the next matching tray from bottom to top when the current tray is out of paper.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

John_Getzke · ‎06-21-2018

Thanks for the kudos : )

Be sure to follow up with us and mark one of the responses as "Solution". This improves the quality of the community and makes it easier for future readers to find the steps that worked for you.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

M506 Printer Issue

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