MFP M281fdw - No Print Quality Option

[Rumtintin]

In the Printer Options dialog window, I no longer have a Print Quality option/setting (e.g., Best, etc.).  I believe I'm current regarding updates to the printer, and I'm current on Windows 10 (1803).  In the "Paper/Quality" tab, the Print Quality field is not updatable and has a value of "ImageREt 3600" - not 100% what that is, but it's nevertheless not updatable.

Thank you in advance for any feedback.

[Raj1788]

@Rumtintin

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that you are not getting an option to change the print mode to best, need not worry I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

How long are you facing this issue?

Are you facing this issue after an update?

However, I suggest you to Use HP Print and Scan Doctor to check connectivity

If you have Windows 10 or 8, download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions. Skip to the next step if your computer does not have Windows 10 or 8.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. Click Fix Printing.

If the issue persists, I recommend you delete the driver at the root level and retry, follow the steps below:

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 
6.) Open up the run command with the "Windows key + R" key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 
8.) Click on the "Drivers" tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-m280-m281-multifunc... to download and install the HP Color LaserJet Pro MFP M281fdw/M281cdw Printer Full Software Solution

Keep me posted,

We shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[Rumtintin]

Thank you. I've both run the Print and Scan Doctor and updated the 'Full Software Solution' (after removing the prior printer/drivers.  The results are identical - the print dialog looks exactly the same as the screen shots I posted in my first post.

[Raj1788]

@Rumtintin

Thanks for the reply.

Which application are you using to print?

Could you please check the print quality options with a different application?

Keep me posted. 

Have a great day!

Cheers:)

[Rumtintin]

Hi - I've tried Word, Chrome, Edge, Adobe Acrobat, Foxit PDF Reader and Evernote.  

Thank you

[Raj1788]

@Rumtintin

Thanks for the reply.

It looks like an issue with the driver.

Use this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-m280-m281-multifunc...

Download the drivers

right click on the downloaded file and select properties

select compatibility

Check Run this program in compatibility mode for: (select the latest windows)

And also check Run this program as an administrator

Then click on apply and ok

Then, run the downloaded file and install the drivers.

Keep me posted, how it goes!

Good day:)

[Copier-Pro]

Maybe try to install the 32 bit driver for windows.Not sure if it will work but its worth a try.Hope this will help.

[Rumtintin]

Hi Raj - no luck, same result.

[Jorabi]

Are you kidding me with these answers? First an irrelevant copy/paste of a boilerplate answer, followed by obfuscating waste-of-time suggestions. Did you attempt to reproduce the problem? Why are you even here?

[Rumtintin]

Yeah, I finally gave up looking for help here.