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‎02-28-2020 08:24 AM - edited ‎02-28-2020 08:29 AM

HP Recommended
Product: color laser jet pro mfp281cdw
Operating System: Microsoft Windows 10 (64-bit)

My Laser Jet MFP28cdw showed error message of unexpected configuration error 0x80070002

I had already unplugged the power from wall and then later unplugged the power cord from printer for 60 seconds+, then replugged.

Error message still exists.

Will not print in wi-fi mode either (although there is no error message.

I have windows 10.

The HP Printer App showed everything as OK.

Just noticed that it will print from MS Word.

Just having problem printing in PDF from Adobe Reader Touch when opening documents from my email.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2020 01:03 PM

HP Recommended

Try the suggestions posted from this article:

https://appuals.com/fix-your-printer-has-experienced-an-unexpected-configuration-problem/

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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View solution in original post

2 REPLIES 2

‎02-28-2020 01:03 PM

HP Recommended

Try the suggestions posted from this article:

https://appuals.com/fix-your-printer-has-experienced-an-unexpected-configuration-problem/

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎02-29-2020 10:01 AM

HP Recommended

Thanks.

I also found out my Dell computer shipped with Adobe Reader Touch, which, I guess was not designed for Windows 10?

I downloaded Acrobat Reader DC and everything printed fine.  Thanks for the clue to lead me to discover the cause.

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