My HP Laserjet 1020 is showing Printer is in Error state.

[Noopur]

My HP Laserjet 1020 is showing Printer is in Error state. There is no Error Code. Also, i am using MS WIndows 8.1 64 bit. Also I am using USB to get the prints and it's the same USB which I have been using before the error.

Please suggest. Do I need to reinstall the drivers?

[Chimney_83]

Greetings @Noopur, 

Thanks for the post. 

I understand that you are unable to print as the printer is in error state, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you using genuine HP ink?

The issue you are facing could be a hardware issue or a software issue.

Recommend you visit www.hp.com/drivers and enter the printer model. 

Download and install the firmware on the printer. 

If the issue persists, follow the procedure mentioned below to uninstall the printer software and settings and install it back on the computer and check. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped.