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‎05-29-2019 03:02 PM

HP Recommended
Product: Laser Jet M227 FDN

The Stamps.com site says printer paper is not configured.  Program set for printer auto select and printer have tried both auto select and specifying no 10 envelope.  There is one tray on our printer (earlier q & a refered to using a tray 2)

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2019 08:23 AM

HP Recommended

Sounds like a tray configuration issue.

 

Print off a configuration page from the control panel of the printer.  This should confirm what the current printer tray settings are.  Match these up with the requirements for Stamps.com and then try your print job again.  

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View solution in original post

2 REPLIES 2

‎05-30-2019 08:23 AM

HP Recommended

Sounds like a tray configuration issue.

 

Print off a configuration page from the control panel of the printer.  This should confirm what the current printer tray settings are.  Match these up with the requirements for Stamps.com and then try your print job again.  

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎05-30-2019 08:58 AM

HP Recommended

Thanks.  Yes, we did solve it with configuration.  We needed to go through an extra step.    Hopefully, problem solved.

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