My HP Officejet 4630 won't print. Its small screen says: problems with at least one of the patrons

[Nils4]

My HP Officejet 4630 won't print. Its small screen says: problems with at least one of the patrons. I have changed both of them. The patrons are: (1) HP 301XL/CH564EE 3 Colours, and (2) HP 301XL/CH563EE Black

In the System settings on my MacBook Pro, "error" is written as its status

[senan6806]

@Nils4

A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.

Power resetting the printer and cleaning the cartridge electrical contacts may clear the ink cartridge error. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to step 3 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Nils4]

Dear Senan6806

Thank you very much for the answer! I wqill try it tomorrow, aftrewr the New Year celebrations here, and tell you how it goes

It is very kind of you. Best wishes Nils

[senan6806]

@Nils4

You are welcome, Nils 🙂

Sure, try those steps at your convenience. 

Keep me posted!

[Nils4]

Dear Senan6806.

Now I have tried to follow your advice, and I bought foam-rubbers and distilled water. The first attempt didn't work, however, since the message about problems with at least one patron came back. But then I saw that it was written "Do not touch the copper-colored contacts or the ink nozzles." So I imagined that I might have done so with the ink cartridges, so I repeated the whole process but put in some new ink cartridges (patrons). Then it seemed to work since the message about patron problems wasn't there any more and the printer printed a proof sheet. Howevewr, when I subsequently tried to print a real document, I ran into a new problem: On my computer, the symbol for "HP Officejet 4630 series" is with a small symbol for a "flash", and when I click on the  HP Officejet symbol, it is written: "The printer is not connected", and likewise "Unable to locate the printer". When I go to the System Settings, it is written: "Status: error". 

But the printer is connected.

In the System Settings it is also written: "Placering: d34459" ("placering" is Danish, meaning "position") and "Type: HP Officejet 4630-AirPrint". This month my MacBookAir was substituted with a MacBook Pro. Do you think it has something to do with this circumstance?

Best wishes

Nils

[KrazyToad]

@Nils4

It looks like you were interacting with @senan6806, but he is out for the day. I'm KrazyToad & I'm at your service. 

Thanks for keeping us posted

Please make sure the Printer and your Mac are connected on the same Network

At this point I suggest we Remove and Re-Add the printer to the Mac Printing Queue using Airprint

Please ensure your Mac has all the latest updates. You can refer to this Link: https://support.apple.com/en-in/HT201541

Also ensure your printer has the latest Firmware. Please refer to this Link: https://support.hp.com/in-en/document/c02919168

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

1. Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Try printing and let me know how it goes

Thank you and have a great day😊

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