My Printer do not print

[sona18]

Hello,

The original toner of my printer ran out, so I replaced it with a non-original (third-party) toner. After installing it, the printer stopped working.

I have now replaced the non-original toner with a new original toner, but the printer still does not work.

Could you please advise what I can do to fix this issue?

Kind regards

[Jerry_57]

Hi @sona18,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When encountering issues with your printer after replacing the toner, especially if transitioning back to an original HP toner from a non-original one, follow these troubleshooting steps:
 

Verify Toner Installation: Ensure that the new original HP toner cartridge is installed correctly. Remove it, and then carefully reinsert it as per the guidelines outlined for your specific printer model.
 

Check for Firmware Updates: Ensure that your printer's firmware is up-to-date. Sometimes, updates can resolve compatibility and operational issues. Visit the HP Support website to check for the latest firmware version for your printer model.

Reset the Printer: Try performing a reset on your printer. This may involve turning off the printer, unplugging it for a few minutes, and then plugging it back in and turning it on again.

Run a Printhead or Cartridge Cleaning: If your printer has a built-in utility for cleaning printheads or cartridges, use this feature to ensure that no clogs prevent ink or toner flow.

Check for Error Messages: If there are any error messages displayed on your printer's control panel, take note of them. Often, they can provide specific clues about the issue at hand.

Ensure Authenticity: Double-check the authenticity of the toner using the serial number on the cartridge through HP's Anti-counterfeit page. This can help ensure that the original toner is indeed a genuine HP product.


I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support